Introduction to Telecom Expense Management (TEM)
Telecom Expense Management (TEM) defines the practice of monitoring, controlling and analyzing enterprise telecom services and costs. As the business world gets more connected in today’s fast moving digital economy, there is rising dependency on telecom services to run business operations effectively thus the need to have systematic strategies to deal with costs, usage and quality of service.
Telecom billing on its own, or with the added factor of multiple service providers, plans, and devices, can be complex and in the wrong hands can become inefficient and costly. It is in this respect that telecom expense management solutions prove to be useful. These solutions assist organizations in attaining improved levels of transparency in actual telecom spending and convert manual billing into more efficient automated processes to guarantee that they pay only for the utilized services.
Telecom expense management solutions are solutions that help manage all telecommunication services required for an organization from purchase to billing and payment to gain cost control and better resource utilization. Telecom expense management also makes it possible for organizations to know the best ways of improving on their usage, getting rid of some billing issues as well as getting useful information that will assist the company in making the right decisions.
Spenza Parent-Child Billing Support
Telecom expense management consultants and MSPs (Managed Service Providers) offer valuable services to enterprises by streamlining their telecom operations and managing operator contracts. Traditionally, this has been a consulting services engagement. As the complexity of telecom services increases, enterprises demand more from consulting companies and MSPs. They require up-to-date reports, alerts on high usage, real-time dashboards, and an online support and service management workflow that scales with their team.
Spenza offers a comprehensive operating system for MSPs, consultants, and resellers to deliver automated telecom expense management solutions. With Spenza, MSPs can onboard new enterprises, deliver custom reports, and offer real-time dashboards, thus creating new revenue streams with a branded expense management solutions platform.
Spenza provides hierarchical account management support, enabling MSPs to manage multiple accounts efficiently. As a Spenza super admin, resellers or telecom expense management service vendors can oversee multiple enterprise accounts. This guide provides a step-by-step overview of the super admin features and functionalities.
Step 1: Log in to your Spenza super admin account. Upon logging in, you will see a comprehensive list of all enterprise accounts associated with your super admin account.
Click on any account from the list to view detailed information and manage the account.
Step 2: As a super admin, you can create admin roles for multiple responsibilities. This allows for effective delegation and management within the enterprise accounts.
Step 3: You have the capability to manage both private and public APIs associated with the business, ensuring seamless integration and functionality.
Step 4: Access the billing settings to configure and manage payment options, ensuring accurate and timely transactions for all telecom expense management solutions.
Step 5: You can add multiple currencies to the accounts, facilitating international transactions and expense management. Set configurations for minimum credit balance requirements and top-up invoice amounts to ensure uninterrupted service for enterprise accounts.
Step 6: Customize the list of Spenza marketplace plans and SIMs that will be displayed to the account user. This ensures that users only see relevant options tailored to their needs.
Managing Service Requests
Step 1 : Navigate to the Service Requests page to view requested plans from multiple customers and all SIM purchase orders.
Step 2 : Continue to edit the status of orders as changes occur. These updates will sync with the user’s account, allowing for real-time tracking and transparency.
Any changes made by the super admin will sync with the user’s account. This allows users to easily track the status of their requests and orders.
By following these steps, resellers can effectively manage multiple enterprise accounts as a super admin on Spenza. This hierarchical management ensures efficient oversight, customization, and real-time tracking, enhancing overall operational efficiency. For further assistance, refer to the help section or contact Spenza support.
