Frequently asked questions

An eSIM is the same thing as a SIM card, just “embedded” in the device. This is a relatively new technology that is being deployed in high end mobile phones and will likely become a standard feature in phones in the next few years. The technology allows customers to download cellular service directly from an operator without having to get a plastic SIM. The eSIM benefits the planet with less plastic waste and helps device manufacturers build thinner, more flexible and feature rich devices. For the end user, this allows you to change operators without having to go into a store or having to wait for a SIM to be shipped. For the devices that have the eSIM in the market today (iPhone XS or later, Samsung S20, Pixel 4 or later) this means that you can have two lines on the phone – one for work and one personal line or one domestic line and one for roaming. Ask your mobile operator if they support eSIM. Many of them do (including all 3 major US operators), but the implementations can be a bit different. Over time, the operators will improve their process and making the purchase of an eSIM seamless.

Newer iPhone (2018, 2019 & 2020) and Samsung Galaxy S20/S21 models have an eSIM that allows eSIM profiles to be distributed & installed remotely onto the device. Once installed and activated, the eSIM operates exactly like a plastic SIM.

Connectivity as a Service: Business mobile service that can be managed through an active service and expense management platform

Enterprises that want to offer secure connectivity with a managed mobile device for its distributed workforce with choices of local and international operators.

Check out the list of smartphones that support eSIM here

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