Mobile services from operators have been a standard experience for all users without any scope for customization based on the specific enterprise use case. With operator plans, An enterprise offering mobile plans for their on ground fleet or medical staff will have the same experience as executives on frequent international travel. With Spenza, Enterprises can tie the connectivity experience with the business use case – hence delivering a integrated workflow across multiple services. Think of a frequent traveller getting the right roaming eSIM when they land in a new country or a new mobile service getting activated for a new employee on day 1.
Spenza enables customizing messaging at every connectivity touch point including, purchase, activation, usage, upgrades and deactivation. These notifications can be customized and delivered through different channels like email, SMS, slack messages etc. On the notifications page on the platform, Spenza keeps a record of all notifications sent to customers for various activities across the platform.
Adjusting Notification Settings
Step 1 : Go to Settings → Account Management and scroll to the Notifications section. You will see a list of notification options for various activities.
Step 2 : Enable the options for which customers should be notified. These notifications will be sent via mail.
To view all the notifications navigate to Service Management → Notifications.
Similarly, The request logs page keeps a detailed record of all API endpoints accessed to fulfill requests. Each log entry includes information such as the time of the request, the endpoint accessed, and the status of the request. To view logs navigate to Service Management → Logs.
The detailed logs help in pinpointing the exact cause of any problems, making it easier to address and resolve them quickly.
Automated actions can be triggered with request logs. These can be used for retrying subscription purchases with back-up operators or changing mobile plans mid-cycle to manage costs.
By following these steps, you can effectively manage customer notifications and keep track of API request logs, ensuring smooth and transparent communication with your customers and efficient handling of any technical issues.
