Mobile services from operators have been a standard experience for all users without any scope for customization based on the specific enterprise use case. With operator plans, an enterprise offering mobile plans for their on-ground fleet or medical staff will have the same experience as executives on frequent international travel. With Spenza, enterprises can tie the connectivity experience with the business use case – hence delivering an integrated workflow across multiple services. Spenza’s platform is a leading example of enterprise mobile solutions that help businesses achieve seamless connectivity. Think of a frequent traveller getting the right roaming eSIM when they land in a new country or a new mobile service getting activated for a new employee on day 1.
Benefits of a Branded Mobile Experience
A branded mobile experience can bring numerous advantages to enterprises, such as:
- Enhanced Operational Efficiency: Custom mobile solutions are less problematic because connectivity is made to correspond to certain business demands.
- Improved Employee Productivity: Employees can obtain necessary services such as eSIM activation or plan changes as soon as possible, and without hassle.
- Cost Optimization: Mobile automation makes it easier for enterprises to manage plans to meet the cost control needs and to avoid some charges.
- Better User Experience: Custom notification and process structures ensure that the actions of employees and customers are both efficient and enjoyable.
Spenza enables customizing messaging at every connectivity touch point, including purchase, activation, usage, upgrades, and deactivation. These notifications can be customized and delivered through different channels like email, SMS, Slack messages, etc. On the notifications page on the platform, Spenza keeps a record of all notifications sent to customers for various activities across the platform. This is an example of leveraging mobile automation to streamline communication.
Adjusting Notification Settings
Step 1 : Go to Settings → Account Management and scroll to the Notifications section. You will see a list of notification options for various activities.
Step 2 : Enable the options for which customers should be notified. These notifications will be sent via mail.
To view all the notifications navigate to Service Management → Notifications.
Similarly, The request logs page keeps a detailed record of all API endpoints accessed to fulfill requests. Each log entry includes information such as the time of the request, the endpoint accessed, and the status of the request. To view logs navigate to Service Management → Logs.
The detailed logs help in pinpointing the exact cause of any problems, making it easier to address and resolve them quickly. Spenza’s connectivity solutions offer businesses the tools to ensure robust and transparent operations.
Automated actions can be triggered with request logs. These can be used for retrying subscription purchases with back-up operators or changing mobile plans mid-cycle to manage costs.
By following these steps, you can effectively manage customer notifications and keep track of API request logs, ensuring smooth and transparent communication with your customers and efficient handling of any technical issues.
