Sub-Processors
Effective Date
January 01, 2022
Sub-processors are third-party businesses engaged by a processor for performing data processing on behalf of a controller. According to the GDPR, these companies are also accountable for protection of an individual’s personal data. Data protection obligations of sub-processors are to be established by way of contract or other legal acts under the Union or Member State law. This includes providing sufficient guarantees to implement appropriate technical and organisational measures as specified in the regulation.
iSimplexity uses sub-processors (listed below), to assist in providing services as described in our Terms of Service or a similar services agreement customers may have signed with us.
Agreements
As part of iSimplexity’s Terms of Service & Privacy policy for compliance, iSimplexity provides all EU customers a data processing addendum (DPA) that covers its obligations under the GDPR. It automatically applies to processing of EU personal data and no additional paperwork is required in this regard.
iSimplexity commits to keep this list updated regularly, to enable Controllers stay informed of the scope of sub-processing associated with iSimplexity products and services.
List of Sub-processors
iSimplexity utilises both infrastructure and services specific vendors to provide product and services to it’s Controllers (iSimplexity customers) and end-users. The following is an up-to-date list (as of 1st January 2022) of names and purpose of iSimplexity sub-processors and 3rd-party vendors:
Infrastructure & Services Sub-processors:
iSimplexity products and services operate on cloud platforms, listed in the table below. iSimplexity holds control and access to data hosted on these services, and resides in corresponding data center facilities based on location or choice(plan) of the Controller (iSimplexity’ customer). Data subsequently remains in the data center unless, shifted to ensure performance and availability of services, or specifically agreed between the Controller and iSimplexity as per needs of the Controller. The following table describes the services and purpose for which these infrastructure service providers have been engaged.
To be able to provide specific functionality within its products and services, iSimplexity partners with third-party services. These entities are sub-processors with access to service data (limited to purpose and use of indicated services) and are listed in the table below:
VENDOR | PURPOSE |
Amazon Web Services, Inc. | Primary cloud infrastructure provider for iSimplexity, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through iSimplexity products and services resides on Amazon Web Services data centers. |
Google Cloud Platform | Secondary cloud infrastructure provider of iSimplexity, data is stored and processed in Google Cloud Platform Data Centers. |
Courier | Courier is used as a backup to provide email service in exigencies. It can be temporarily used to send email campaigns as well as notification emails to agents and users. This service won’t be used as a backup for customers who choose so. |
Twilio** | Twilio provides a platform to programmatically initiate and receive calls or SMS through iSimplexity. |
Group Sub-processors
The following are group members of iSimplexity Inc., these entities function as sub-processors as well with one or more entities providing support and maintenance.
iSimplexity Private Limited | India |
For questions or objections regarding sub-processors please write to support@spenza.com