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Gladly

Gladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.

  • Eliminate the duplicate ticket problem
  • Modern UI easy for agents to use
  • Single life long conversation across all channels
  • All Channels including native voice and IVR, no add ons required
  • Natively built knowledge base for consumer self service
  • Business to consumer omnichannel customer service

What is Gladly?

Gladly allows businesses to build lifelong customer relationships with customers, not one-off experiences.

With Gladly, companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences.

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Get more out of Gladly with

Spenza

Spenza is a leading SaaS management platform offering a comprehensive dashboard to discover apps, manage SaaS operations and optimize the SaaS spend for IT teams in mid-size and enterprise organizations.

With Spenza you can:

✅ Discover Gladly’s users

✅ Track usage

✅ Get alerts for renewal dates

✅ Manage licenses and much more

Find Out How to Buy

Gladly

through Spenza

Take control of your cross-platform application stack

Modern IT and Finance Teams Thrive with Spenza