Gladly is the only platform making customer service Radically Personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most innovative consumer companies like JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures.
- Eliminate the duplicate ticket problem
- Modern UI easy for agents to use
- Single life long conversation across all channels
- All Channels including native voice and IVR, no add ons required
- Natively built knowledge base for consumer self service
- Business to consumer omnichannel customer service
