At Call Criteria, we believe the key to accurate, scalable and affordable third party Call Center QA services lies in a collaborative approach between expert human QA analysts and voice analytics technology (but mostly relying on HUMANS to do the ACCURATE scoring!)
Call Criteria offers quality assurance solutions for call centers. They offer high accuracy, zero bias, real results.
Spenza is a leading SaaS management platform offering a comprehensive dashboard to discover apps, manage SaaS operations and optimize the SaaS spend for IT teams in mid-size and enterprise organizations.
With Spenza you can:
✅ Discover Call Criteria’s users
✅ Track usage
✅ Get alerts for renewal dates
✅ Manage licenses and much more
Modern IT and Finance Teams Thrive with Spenza