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Call Criteria

At Call Criteria, we believe the key to accurate, scalable and affordable third party Call Center QA services lies in a collaborative approach between expert human QA analysts and voice analytics technology (but mostly relying on HUMANS to do the ACCURATE scoring!)

  • Call Center Compliance
  • Behavior Identification
  • Evaluation and Scoring

What is Call Criteria?

Call Criteria offers quality assurance solutions for call centers. They offer high accuracy, zero bias, real results.

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Get more out of Call Criteria with


Spenza is a leading SaaS management platform offering a comprehensive dashboard to discover apps, manage SaaS operations and optimize the SaaS spend for IT teams in mid-size and enterprise organizations.

With Spenza you can:

✅ Discover Call Criteria’s users

✅ Track usage

✅ Get alerts for renewal dates

✅ Manage licenses and much more

Find Out How to Buy

Call Criteria

through Spenza

Take control of your cross-platform application stack

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