Telecom Expense Management for International Organizations: Challenges and Solutions

When your company operates on a global level, telecom expense management (TEM) becomes a critical aspect of your business functions. It provides seamless communication and connectivity for efficient collaboration among team members. 

A report also highlighted that the telecom expense management market size globally is expected to increase by 10.8% and reach nearly $5.3 billion by 2028. This has opened a gateway for global companies to look for telecom expense management opportunities. 

However, the presence of several telecom service providers can lead to confusion and dilemmas in managing global telecom expenses. Further, the prevalence and increase in remote working facilities have added to the telecom expenses. 

International companies need to look for an efficient and centralized process to curb the telecom expense and bring it to a considerable amount. You need to opt for a telecom service that performs their operational activities yet does not compromise the quality of their work. 

Key Challenges in International Telecom Expense Management 

With the expansion of the global business environment, international organizations now immensely look for telecommunication services and procedures that give them access to a wide range of communication solutions. However, while opting for TEM strategies, you might face certain challenges:

  1. Finding an effective TEM

Finding an effective and efficient TEM service provider who can handle diverse telecom services, contracts, and currencies across multiple countries can be challenging. Even if they do, you have to look out for a comprehensive platform to track expenses, analyze data and optimize costs. 

  1. Remote working situation 

Various international companies have resolved to conduct their work remotely by hiring the best talents from different nooks and corners of the world. To be more precise, 12.7% of employees work in full-time remote jobs from their homes, while 28.2% follow a hybrid model. 

Although this gives employees ample flexibility to work and function better, tracking them and the devices is challenging. Besides, the language barrier and currency exchange rates are two obstacles leading to increased telecom expenses. 

  1. Compliance issues 

Working with international employees means complying with the rules and regulations of different countries. This takes a considerable amount of time to get into the loop and creates a lot of confusion. In any case, failing to follow or abide by any of the rules can lead to a heavy penalty.  

  1. Lack of monitoring and visibility 

The lack of visibility is a significant challenge in telecom expense management for international companies. The lack of a comprehensive system makes it difficult to identify cost overruns, potential billing errors, or underutilized services. 

Solutions for Effective International TEM 

To have an effective telecom expense management system for international organizations, these are the solutions you can follow:

  • Craft a corporate wireless policy outlining usage guidelines and rules for employees.
  • Regularly disconnect inactive devices to minimize costs and resource wastage.
  • Improve efficiency and accuracy by automating wireless expense management support processes.
  • Identify cost-saving opportunities through monthly usage data analysis.
  • Ensure communication standards and cost control by monitoring and managing texting.
  • Choose a reliable and strong wireless TEM service provider for efficient expense management.
  • Plan in advance for international usage to avoid excessive roaming charges.
  • Engage with users to encourage cost-saving practices and responsible wireless usage.

Optimizing Global Telecom Contracts and Services 

Contract negotiations for telecom expenses can be challenging. However, here are some ways by which international companies can optimize global telecom contracts. 

  1. Renew the contract as early as possible to anticipate and address any unexpected changes in global telecom services. 
  2. Conducting an RFP (Request for Proposal) will help to compare the incumbent better with the competitors, helping optimization of global telecom contracts. 
  3. Reviewing all contract terms and conditions thoroughly can help resolve telecom usage and expenses issues. 
  4. To avoid disagreements, include SLAs or Service Legal Agreements highlighting the supplier’s performance. 
  5. Discuss the implementation strategies with the stakeholders for efficient performance. 

Compliance with International Regulations 

International organizations have their roots globally, hiring several employees in different countries. Compliance with international telecom regulations, data privacy laws, and security standards becomes crucial. It helps to protect sensitive information and maintain customer trust. 

Following a TEM strategy can help in this regard. To reduce a company’s telecom expenses, it is essential to have a clear understanding of the telecommunications service. Then, identify and address the non-compliant issues and try to practice some policies that cut the cost of telecom services. This helps the company to operate on a budget and abide by the legal guidelines of the company.

Automation and Analytics for Enhanced Efficiency 

Including automation and analytics in the telecom expense management system of international organizations can augment business operations in these ways. For example, 

  • It can simplify business processes by reducing manual labor, streamlining business operations, and leveraging various integrations that connect with your business systems.
  • The automation and analytics in TEM help gain more visibility and provide a detailed telecom expenditure report. 
  • With the analytics and automation of telecom expense management, you experience fewer errors, better efficiency of resources, and strengthened security and compliance across the organization. 

Best Practices for International TEM 

To enhance the telecom expense management services, here are some of the best practices to follow: 

  • Managing inventory 

To understand the telecom bills, it is crucial to figure out the business inventory. First, scrutinize the assets to see where most of the expenditure occurs. Managing the inventory of large organizations can make to save costs.

  • Managing invoices 

Global organizations still use manual labor for billing struggle with tedious paperwork. This is where automated telecom expense management comes into play and improves the accuracy of tracking bills and getting payment information from multiple resources. 

  • Optimizing expenses 

One of the best policies of telecom expense management is to make the most of what you already have. To predict the telecom expenses, go through the business assets and prepare an estimate of the expenses. This will help you optimize telecom expenses by aligning them with your business objectives. 

  • Better end-user visibility 

Improving end-user visibility empowers your business to monitor and manage their telecom usage globally. You can implement user-friendly interfaces, real-time usage monitoring tools, and detailed expense reports to gain insights. Providing accessible tools and reports enables you to make better decisions and save costs. 

  • Managing incidents 

When using technology, you may rarely experience some failure. Although you cannot eliminate network downtime, investing in better telecom solutions can reduce the chances of network failure. This helps you to monitor services and devices consistently and report problems soon. 


International organizations now prefer cutting down costs, especially telecom expenses, that can be used for other productive purposes. Using innumerable invoices and devices for business operations, managing and assessing telecom expenses can be difficult. However, following the best practices for better telecom expense management, as mentioned above, can help you save costs. 

Above all, leveraging TEM solutions from an experienced telecom expense management service provider like Spenza can offer better operational benefits. Not only does Spenza streamline telecom expenses, but it also helps you optimize costs. 

Contact Spenza now to learn more about their TEM services. 

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